At Betsy Julian, we strive for the highest quality, and want our customers to be happy with their purchase. Most items are one-of-a-kind, and cannot be reproduced with exactness.
If you wish to exchange an item for something of equal value, we will gladly do so, at the shipping expense of the purchaser. If you are not completely satisfied with your purchase, we will refund you if the item is returned within ten days, again with shipping at the expense of the purchaser.
We accept credit card and bank card payments through PayPal, and personal checks as well. Please note that items paid for with a personal check will not be shipped until the check clears, typically seven business days from the date of deposit.
If you would like to order another item of the same type, please contact us and we will work with you to reproduce the item to the best of our abilities, and based on the availability of materials.